Introduction
At SORA HOSTING, your privacy is important t to us. This Privacy Policy explains how we collect, store, use, and protect your personal information when you use our services, including but not limited to web hosting, website development, and related services. By accessing or using our services, you agree to this Privacy Policy.
1. Information Collection
We collect personal information, including but not limited to:
- Contact Information: Name, email address, phone number, and company information.
- Billing Information: Payment details such as credit card numbers or bank information.
- Technical Information: IP address, browser type, device information, and browsing activity (through cookies or similar technologies).
- Communication Data: Any messages or data provided through customer service inquiries or support requests.
Please note: We only store the minimum amount of data necessary to provide our services efficiently. We do not use your data in any way that could cause you harm. Protecting our customers’ data and privacy is our highest priority.
2. Information Usage
Your information is used to:
- Provide services such as hosting, website development, and customer support.
- Process payments and manage subscriptions.
- Communicate important updates, promotional offers, and service notices.
- Improve our website functionality and customer experience.
3. Data Sharing and Disclosure
As a reseller of Hostinger’s services, we may need to share your information with them to ensure that your hosting plan is provisioned correctly.
- Third-Party Services: We may share your data with third-party partners, including payment processors, technical support, or hosting providers, only to the extent necessary to provide services.
- Legal Compliance: We may disclose your information if required to do so by law or to protect our legal rights.
4. Data Retention and Security
We retain your data only as long as necessary for business and legal purposes.
- Security Measures: We implement industry-standard security protocols to protect your data. However, no method of data transmission over the Internet or method of electronic storage is 100% secure.
- Data Storage: Your data may be stored by third-party services such as our hosting provider, which follows appropriate security practices.
5. User Rights
You have the right to get your data/ personal information updated or deleted, at any time.
- To make changes or request deletion, please contact us at customersupport@sorahosting.in
6. Updates to this Policy
We reserve the right to change this Privacy Policy at any time. Customers can request a copy of our policies at any time or visit our website for the most current terms and conditions.
Contact Us
If you have any questions or concerns about this Privacy Policy, don’t hesitate to get in touch with us at customersupport@sorahosting.in
1. Overview
These Terms of Service (“Terms”) govern your use of the web hosting and website development services provided by SORA HOSTING. By accessing or using our services, you agree to comply with these Terms and all applicable laws.
2. Scope of Services
- Web Hosting Services: SORA HOSTING is a reseller of HOSTINGERPTELTD’s cloud hosting plans. We provide these services to our customers at discounted rates with additional benefits such as free migration and a 14-day money-back guarantee, operating independently from HOSTINGERPTELTD.
- Website Development: We offer website design and development services tailored to your needs, including landing pages and complete websites.
3. Account Creation and Responsibilities
- Account Accuracy: You must provide accurate and complete information when registering for services.
- Use of Services: You agree to use the services for lawful purposes only. You are responsible for any content hosted or developed by us on your behalf, ensuring it does not violate laws, regulations, or any third-party rights.
4. Payments and Billing
- Payment Terms: All hosting and development fees are due upfront unless otherwise stated. We offer flexible payment options for website development based on the scope of work.
- Pricing: As a reseller, SORA HOSTING offers lower pricing than HOSTINGERPTELTD’s direct rates, but these are still subject to changes based on the reseller agreement and market conditions.
- Late Payments: If payment is not received by the due date, your services may be suspended until payment is made.
5. Refund Policy
- Refunds for Hosting: If you are unsatisfied with the hosting services within 14 days of activation, you are eligible for a full refund under our 14-day risk-free money-back guarantee.
- Non-Refundable Fees: Custom website development services are non-refundable after work has commenced.
- Refund Process: To request a refund, please email us at customersupport@sorahosting.in, with your order details and reason for refund. Refunds will be processed within 7 business days.
6. Service Level Agreement (SLA)
- Uptime Guarantee: We offer a 99.9% uptime guarantee for the hosting services we provide, backed by HOSTINGERPTELTD’s infrastructure.
- Service Interruptions: While we aim to minimize disruptions, we are not liable for issues outside of our control, such as internet outages, third-party server failures, or network issues.
7. Limitations of Liability
- Indemnity: You agree to indemnify and hold harmless ‘SORA HOSTING’ from any claims, losses, or damages arising from your use of the services.
- Service Disruption: We are not liable for any loss of data or revenue due to service disruptions, downtime, or technical failures.
8. Termination
- Account Termination: We reserve the right to suspend or terminate your services if you breach these Terms or engage in fraudulent or illegal activities.
- Customer Termination: You may terminate your services by providing written notice to us. Refunds are subject to the terms mentioned above.
9. Amendments
SORA HOSTING reserves the right to modify these Terms at any time. Customers can request a copy of our policies at any time or visit our website for the most current terms and conditions.
Contact Us
For questions or issues related to these Terms of Service, please reach out to us at customersupport@sorahosting.in
1. Refund Eligibility
- Hosting Plans: You are eligible for a full refund within 14 days of the activation of your hosting plan if you are not satisfied with the service, subject to our risk-free money-back guarantee.
- Website Development: Refunds for website development services are not offered once the work has commenced. However, partial refunds may be considered for projects that are not started yet.
2. Refund Process
To request a refund for hosting services, email us at customersupport@sorahosting.in within 14 days of purchase. Please provide your order details and reason for refund. Refunds are processed within 7 business days to the original payment method.
3. Non-Refundable Services
- Domain registrations, third-party services, and custom development work are non-refundable.
- Any fees paid after the initial refund request will not be eligible for a refund.
4. Changes to Service
SORA HOSTING reserves the right to modify or discontinue services at any time. In the case of service discontinuation, you will be notified, and refunds will be processed as per the applicable terms.
5. Customer Responsibility
Refunds will not be issued if the customer fails to meet the necessary conditions or if the customer is found to be in violation of our Terms of Service.
Contact Us
If you have any questions regarding our refund policy, please contact us at customersupport@sorahosting.in
We offer premium hosting and custom website solutions, helping businesses thrive online.