Risk-Free 14-Day Money-Back Guarantee!
Not satisfied? Get a full refund, no questions asked.
Subscribe to any of our hosting plans
Experience our services for up to 14-days
Not happy? Contact us for a hassle-free refund
Frequently Asked Questions
What’s the process for requesting a refund?
Requesting a refund is simple and hassle-free:
- Contact our support team at customersupport@sorahosting.in or via the contact form on our website.
- Provide your order details and reason for requesting the refund.
- Once we verify your eligibility, the refund will be processed within 7-10 business days to your original payment method.
Are there any hidden fees deducted from the refund?
No hidden fees apply for hosting plan refunds.
However, if additional services like website migration were performed, a nominal service fee of Rs 300 may be deducted to cover operational costs. This will be communicated to you before processing the refund.
Can I request a refund after migrating my website?
Yes, you can request a refund for any of the hosting plans purchased, even after migrating your website to our hosting platform, provided the request is made within the 14-day trial period. However, if significant technical resources were allocated for the migration, a small service fee of Rs 300 might be deducted, just to cover the operational costs of migration process.
Are refunds applicable to domain registrations or custom services?
No, the money-back guarantee applies only to hosting plans. Services such as domain registration, custom website development, or third-party integrations are not eligible for refunds due to their non-transferable nature.
Refunds under the 14-day money-back guarantee are subject to the following conditions:
Timeframe:
- Refund requests must be initiated within 14 calendar days from the date of purchase.
- Requests made after this period will not be eligible for a refund.
Scope of Refunds:
- Refunds are applicable only to hosting plans purchased through SORA HOSTING.
- Services such as custom website development, add-ons, or domain registrations are non-refundable.
Account Compliance:
- Refund eligibility is contingent on adhering to our Terms of Service.
- Violations such as abusive usage, spamming, or engaging in prohibited activities void the refund guarantee.
Migration Services:
- If a website migration was completed under your hosting plan, the refund remains eligible as long as no Terms of Service violations occurred.
Refund Method:
- Refunds will be processed via the original payment method only. Processing times may vary depending on the payment provider.
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