Frequently Asked Questions
What is cloud hosting?
Cloud hosting is among the top web hosting options available. It works by connecting a group of servers that combine their CPU, RAM, and storage resources, forming a large, shared pool. These resources are then allocated to various websites and users in a virtualised manner.
One of the major benefits of cloud hosting is its built-in redundancy. If any server within the network fails, the other servers will continue to support the websites, ensuring they remain operational. This feature makes cloud hosting an excellent choice for those seeking reliable and consistent performance.
What is the difference between cloud and hosting?
The main difference between cloud hosting and shared hosting comes down to how many servers are used and how resources are split up.
With shared hosting, your website sits on one server with many other sites, all sharing the same resources. If one website uses up too much CPU or memory, it can slow down the others.
Cloud hosting, on the other hand, connects multiple servers to work together. This setup gives your website its own slice of resources that no one else can take away, making it more reliable even if some servers have issues.
Why cloud hosting is superior?
Cloud hosting is more reliable than a dedicated server because it has extra backup built in. If a dedicated server breaks down, your website goes offline, and getting it back up can take a while.
But with cloud hosting, if one of the servers in the network has a problem, the other servers automatically keep your site up and running, so you don’t have to worry about it going down.
Why should you move to the cloud?
Here are the top three reasons to use cloud hosting: it’s easy to scale, reliable, and makes data recovery simple. With cloud hosting, you can quickly add more RAM, CPU, and storage whenever you need it.
At SORA HOSTING, we offer automatic scaling that kicks in if your resources start to run low. So, if your site suddenly gets a lot of visitors, our system will automatically boost your resources to keep everything running smoothly. Since cloud hosting connects multiple servers, it’s more dependable—if one or two servers have issues, your site won’t go down because the others will take over. Plus, if any server loses data, the other servers have backups, making it easy to recover that information quickly.
How can you offer such top-tier features at this rate?
We leverage a high-performance cloud plan that supports multiple clients, allowing each customer to access premium hosting at a fraction of the cost. It keeps the costs low, without compromising on features or performance.
What makes cloud hosting better than regular hosting?
Cloud hosting is faster, more scalable and more reliable than traditional shared hosting. It’s built to handle high traffic and offers automatic scalability. One of the major benefits of cloud hosting is its built-in redundancy. If any server within the network fails, the other servers will continue to support the websites, ensuring they remain operational. This feature makes cloud hosting an excellent choice for those seeking reliable and consistent performance.
What if I want to switch my existing website to your hosting?
We offer free website migration to those who purchase our hosting plans. Our team will handle the entire process, ensuring that your website is transferred smoothly.
Is there a money-back guarantee if I'm not satisfied?
Yes! We provide a 14-day risk-free money-back guarantee. If you are not satisfied with our hosting within the first two weeks, we will issue a full refund, no questions asked.
Will my website perform well during traffic surges?
Absolutely. Our hosting is built to automatically scale resources when needed, so your website remains fast and responsive even during high-traffic periods.
Why is there no GST on your pricing?
SORA HOSTING is currently below the turnover threshold for GST compliance, which means we do not need to charge GST. This allows us to offer tax-free pricing, giving you extra savings on our already lower hosting costs.
Note: Once the turnover threshold is crossed, we will be compliant, and GST will be levied for users who then utilize our services.
What’s the process for requesting a refund?
Requesting a refund is simple and hassle-free:
- Contact our support team at customersupport@sorahosting.in or via the contact form on our website.
- Provide your order details and reason for requesting the refund (optional).
- Once we verify your eligibility, the refund will be processed within 7-10 business days to your original payment method.
Are there any hidden fees deducted from the refund?
No hidden fees apply for hosting plan refunds.
However, if additional services like website migration were performed, a nominal service fee of Rs 300 may be deducted to cover operational costs. This will be communicated to you before processing the refund.
Can I request a refund after migrating my website?
Yes, you can request a refund for any of the hosting plans purchased, even after migrating your website to our hosting platform, provided the request is made within the 14-day trial period. However, if significant technical resources were allocated for the migration, a small service fee of Rs 300 might be deducted, just to cover the operational costs of migration process.
Are refunds applicable to domain registrations or custom services?
No, the money-back guarantee applies only to hosting plans. Services such as domain registration, custom website development, or third-party integrations are not eligible for refunds due to their non-transferable nature.
We offer premium hosting and custom website solutions, helping businesses thrive online.